Data Retention Policy
Last updated November 2026. This is a template; have counsel review it before launch.
Summary
Mailvina keeps email data for the shortest time needed to deliver it and show you what happened: at most 30 days on every plan. After that it is deleted automatically and can no longer be read by us or by you.
Sent email
Email content (subject, HTML, text, attachments) is removed after your plan’s retention period: 3 days on Free, 7 days on Pro and 30 days on Scale and Enterprise, unless your agreement says otherwise. Email records, recipients, delivery status and events are deleted after 30 days. Emails still queued or scheduled are kept until they are sent.
Received email
Messages received on your domains, with their attachments and original source, are listed under Emails → Receiving and deleted after the same retention period.
Inbox
On plans that include an Inbox, received messages placed in the Inbox are kept until you delete them, within your plan’s Inbox storage. When storage is full, new mail is still received but not added to the Inbox, and follows the normal retention period.
Metrics
Before email records are deleted, they are counted into daily totals (for example: emails sent, delivered, bounced, opened per day, domain and sending IP). These totals contain no email addresses, content or other personal data, and are kept so your all-time analytics stay accurate.
Logs and webhooks
Webhook delivery attempts are kept for 30 days. Suppressed addresses (hard bounces and complaints) are kept until you remove them, because they protect your sender reputation.
Longer history
If you need records beyond 30 days, store our webhook events in your own systems, where you control how long they are kept.
Deleting data sooner
You can delete received emails and Inbox conversations at any time. Deleting a domain removes its keys and settings; deleting a team removes all of its emails, received mail, attachments and statistics immediately. Backups are overwritten within 30 days.